Service Manager II ($82,000 - $110,000)

Date:  Jun 20, 2024
Property:  RCHO SANTA FE (2055)

Tustin, CA, 92782

Division:  Apartments - On-Site (Apt OnSite)
Req ID:  43561

Position Summary:

The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.

Job Duties:

  • Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
  • Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
  • Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
  • Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation
  • Coordinates and performs service requests in accordance with company standards; monitors unit turn
  • times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized and maintained according to company standards.
  • Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
  • Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
  • Monitors key performance metrics; ensures plans are in place to achieve company targets.
  • Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Minimum Qualifications / Other Expectations:

  • High School Diploma
  • Experience: Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
  • EPA certification, IFMA, IREM, BOMA designation preferred.
  • Valid driver’s license; valid vehicle insurance
  • This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.
  • Regular, consistent and timely attendance required
  • On call required for after hours emergencies; Schedule may require work on weekends, holidays and evenings
  • Occasional travel required
  • Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
  • Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds

Community Details:

Communities of Responsibility:  Tustin Ranch Central - RSF / Maderas 
Unit Count:  582 



Base Pay Range: $82,000.00 - $110,000.00


Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Service Manager, Electrical, Performance Management, Manager, Customer Service, Engineering, Human Resources, Management