Senior Director, Community Management

Date:  Sep 14, 2021
Property:  SC GATEWAY (2145)

Santa Clara, CA, 95054

Division:  Apartments - Corporate (Apt Corp)
Req ID:  38580

Position Summary:

The Senior Director, Community Management is responsible for implementing and executing a portfolio strategy designed to maintain / improve  asset value through superior operational and financial performance. Leads the implementation of these plans and provides operational guidance to their portfolio team, with a primary focus on achieving Business Plan. Leads the assigned Portfolio Community Operations function [Leasing, Resident Services Office, Maintenance].

Job Duties:

  • Creates a customer service focused culture for residents, prospects, vendors and employees; responds to and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
  • Leads a team of general managers and community managers; recruits, develops and coaches associates and sets goals that are in alignment with company key results and expectations.
  • Responsible for training, onboarding, and development of all team members with particular focus on employee engagement and retention.
  • Provides market intelligence, feedback from onsite associates and recommendations to  Revenue Management to support pricing strategy.  
  • Responsible for the overall financial performance of the assigned portfolio; Manages on-site revenue and expenses to Business Plan and provides explanations for monthly financial variances; Assists with preparing annual budgets and quarterly forecasts for communities in portfolio.
  • Evaluate key performance indicators (KPI’s) by community to ensure company objectives and goals are achieved. Establish community-specific tactical plans that support achievement of Business Plan / KPI’s and monitor progress towards objectives.
  • Develop and implement a portfolio operating strategy.  The strategy should be informed by deep analytics, Marketing and Revenue Management recommendations, onsite team strategies/tactics, sales goals, initiatives and staff development plan..
  • Ensure the physical presentation  of the communities meets or exceeds the Irvine Company’s maintenance standards at all times.
  • Execute on the approved staffing headcount plan,  ensure appropriate staffing levels are maintained with top quality candidates and incorporate  succession planning.
  • Ensure proper Maintenance occurs daily onsite.
  • Complete audits and community inspections on a regular basis to ensure policies, procedures and corporate compliance are followed at all times.
  • Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Minimum Qualifications / Other Expectations:

  • High school diploma;. Bachelor's degree preferred.
  • 10-15 years leadership experience of a multi-site of large portfolio environment; business and financial acumen with ability to read and interpret financial statements

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Manager, Management