Service Manager - Retail

Date:  Jun 17, 2022
Property:  IP SANTA CLARA (0046)

Santa Clara, CA, 95054

Division:  Retail (Retail)
Req ID:  40206

Position Summary:

Job Duties:

  • Property inspections
  • Assisting Operations Manager with capital projects as needed
  • Direct maintenance and day porter work
  • Meet vendors on site, including granting access when necessary
  • Create and manage POs
  • Manage invoice process
  • Manage small (non-capital) projects
  • Manage vendor contracts
  • Ensure regularly-scheduled maintenance is being performed
  • Ensure all necessary inspections and testing of systems/equipment are being performed
  • Be involved, from an Operations standpoint, on all Retail tenant build-outs
  • Meet with tenants, as needed, regarding issues with their physical spaces
  • Contribute to financial budgets and forecasts
  • Continually look for ways to improve processes involving property operations
  • Contribute to Company financial goals by efficient administration of operating maintenance budgets
  • Coordinate maintenance of properties to the quality standards of the Company
  • Serve as a resource in the development of more efficient methods of maintaining the Retail properties
  • Work to make the shopping experience, particularly the first and last impressions, of the highest quality
  • Be responsible for general maintenance and orderliness of common areas
  • Be responsible for after-hours and emergency on-call coverage (includes nights and weekends)
  • Perform additional duties as assigned

Minimum Qualifications / Other Expectations:


  • Bachelor’s or technical degree preferred



  • Five or more years of maintenance or other relevant work experience.
  • Previous experience in property management maintenance required for two years


Knowledge, Skills and Abilities:

  • Property maintenance skills including basic knowledge of tools, sales, and customer service is required
  • Candidate must be computer literate with attention to detail and excellent organization skills
  • Must have the ability and confidence to interact effectively with tenants, vendors, peers, and management
  • Superior customer service skills


Licenses and Certificates:

  • Valid driver's license and proof of current automobile insurance

About Us:
Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Service Manager, Manager, Customer Service, Retail, Management