Service Manager - Retail ($91,100.00 - $121,900.00)

Position Summary:

Job Duties:

• Conduct regular property inspections to identify maintenance needs and ensure adherence to company standards
• Assist the Operations Manager in the planning and execution of capital improvement projects
• Generate and track work orders for third-party maintenance technicians to address identified maintenance requirements
• Monitor the performance of third-party vendors to ensure they are fulfilling the obligations outlined in their contracts
• Coordinate and meet with on-site vendors, providing property access as required
• Create and manage purchase orders (POs) for maintenance and operational needs
• Oversee the invoice processing for vendor services, ensuring accuracy and timely payment
• Manage small-scale, non-capital improvement projects from inception to completion
• Administer vendor contracts, ensuring compliance and tracking renewal timelines
• Verify that regularly-scheduled maintenance is being performed accordingly to establish schedules
• Ensure all necessary inspections and testing of building systems and equipment are completed in compliance with regulations and company policies
• Act as an Operations liaison and participate in all stages of Retail tenant build-outs
• Meet with Retail tenants, as needed, to address maintenance and operational  within their leased spaces
• Contribute to the development of annual financial budgets and forecasts for property operations
• Continuously identify and implement process improvements to enhance the efficiency of property operations
• Support Company financial goals  through the effective and efficient administration of operating maintenance budgets
• Coordinate property maintenance activities to uphold the Company's high-quality standards
• Serve as a subject matter resource in developing more efficient and cost-effective methods of maintaining Retail properties
• Implement and oversee maintenance practices that contribute to a positive shopping experience, particularly focusing on the first and last impressions
• Ensure the general maintenance, cleanliness, and orderliness of common areas within the Retail properties
• Manage after-hours and emergency on-call coverage, responding to and coordinating resolutions for urgent issues
• Report to the Property Manager on the status of maintenance activities, projects, and any significant issues, providing updates as required
• Perform other duties and responsibilities as assigned to support the overall operational needs of the Retail portfolio

Minimum Qualifications / Other Expectations:

Education:

• Bachelor’s or technical degree preferred

Experience:

• Five or more years of maintenance or other relevant work experience.
• Previous experience in property management maintenance required for two years

Knowledge, Skills and Abilities:

• Property maintenance skills including basic knowledge of tools, sales, and customer service is required
• Candidate must be computer literate with attention to detail and excellent organization skills
• Must have the ability and confidence to interact effectively with tenants, vendors, peers, and management
• Superior customer service skills

Licenses and Certificates:

• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)