Leasing Consultant - CLC ($22.36)

Position Summary:

Are you a tech-savvy sales professional with a talent for converting phone calls into successful deals? Join our dynamic team as a Leasing Consultant! In this fast-paced role, you'll excel in an environment where each call is a chance to make a significant impact.

In our call center setting, you'll leverage your technical skills and sales acumen to drive apartment leases virtually. Rather than showing properties in person, you'll use your expertise to guide customers through the leasing process efficiently and effectively. Plus, this role offers commission potential in addition to the hourly rate, rewarding your success and performance.

In this position, you’ll excel if you:

• Embrace Technology: Quickly adapt to and effectively use CRM systems, sales software, and communication tools to streamline your sales process.
• Master Persuasive Communication: Utilize strong verbal and written communication skills to engage potential customers, address their needs, and drive conversions.
• Demonstrate Resilience: Stay motivated and persistent, even in the face of rejection or challenging sales situations.
• Manage Your Time Effectively: Prioritize and balance multiple leads and tasks efficiently to maximize productivity and meet sales targets.
• Problem-Solve Creatively: Address objections and challenges with innovative solutions and a proactive mindset.
• Leverage Sales Techniques: Employ proven sales strategies, such as consultative selling and upselling, to enhance customer satisfaction and drive revenue.
• Keep Learning: Continuously seek to improve your sales skills, stay informed about industry trends, and adapt to new tools and techniques.

Job Duties:

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Handles incoming sales by phone, email and on-line chat; manages follow-up on all requests.
• Inputs all activity and customer information into company provided databases in a timely and accurate manner. 
• Leases apartment homes to achieve occupancy/availability goal for the division.
• Provides a seamless sales experience to the customer by working with other team members throughout the sales process.
• Supports ICAC culture to achieve top prospect survey results.
• Utilizes the interactive pricing application pricing tool with every lease transaction and accurately records all data to support the company’s goals and initiatives.
• Consistently communicates with active prospects.
• Uses a consultative leasing approach to evaluate customer needs while communicating relevant benefits.
• Effectively qualifies prospective residents and updates records as necessary.

Minimum Qualifications / Other Expectations:

Education:

• High School Diploma or equivalent work experience.

Experience:

• Min. 2 years experience in sales environment.

Knowledge, Skills and Abilities:

• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• Direction is provided by manager in terms of tasks and objectives.  Work is reviewed upon completion on how well objectives have been met.
• Schedule may require work on weekends, holidays, and evenings.