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Concierge - ICAC

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Date: Apr 9, 2019

Location: Santa Clara, CA, US, 95054

Company: The Irvine Company

Position Summary:

Promote positive, proactive resident relations by working to make the rental living experience of the highest quality.  Maintain strong depth of knowledge of available activities within the city (e.g. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, local attractions) and establish close contacts with people in these areas to provide information including ticketing and reservations for residents. Provide accurate information to residents in a courteous manner; accommodate all reasonable resident requests or requirements and anticipate all residents’ needs.

Job Duties:

  • Provide the highest level of customer service at all time.
  • Serve as a resource for management in the development and communication of better and more efficient customer service.
  • Welcome residents to community and division’s procedures
  • Ensure that each new resident has a personalized move in experience based on their preferences and needs.
  • Maintain high occupancy levels by demonstrating the value in our community to residents.
  • Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts
  • Achieve quick response time for resident requests.
  • Support the marketing functions by recording accurate data on resident information
  • The ability to keep the Community Manager, Chef Concierge, and Senior Management well-informed of any resident problems or complaints, and action taken.
  • Establish and maintain close working relationships with contacts at local attractions such as restaurants, theaters, and sports venues.
  • Maintain filing, communications and record keeping in accordance with Company policies and procedures.
  • Performs additional duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent, Bachelor’s Degree preferred.
  • Minimum 2-years of experience in hospitality; experience in onsite apartment administration preferred.
  • Previous experience in a sales, retail, hospitality, or customer service role a strong plus.
  • Superior customer service skills and a desire to help people.
  • The ability to provide accurate information to residents and prospects.
  • Strong awareness and competency of local events, attractions, etc.
  • The ability to have a gracious approach to all activities, greet visitors and residents, handle calls and assist with resident issues.
  • Ability to handle resident concerns or complaints.
  • Excellent communication, interpersonal and communication skills.
  • Sound practical judgment of priorities.
  • Good data entry/keyboard skills.
  • Proficient in relevant computer application.
  • Understand, apply, and comply with all company policies and procedures.
  • Must be able to prioritize, organize and follow-up in a timely manner.
  • Must be able to work cohesively with others as part of a synergistic team.
  • Knowledge of customer service and community processes and strategies, preferred.
  • Ability to work a varied schedule including, days, evenings, weekends, and holidays.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Concierge, Outside Sales, Data Entry, Hospitality, Sales, Administrative

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