Assistant Manager, Operations - Office ($68,600.00-$94,300.00)

Position Summary:

Assists the Manager / Senior Manager with the management of the property along with the leadership of assigned staff.  Assists with assigned areas including the strategic, financial, and operational management of the properties.

Job Duties:

PROPERTY & CUSTOMER

• Ensure properties are maintained in a first class manner, which will distinguish Irvine Company projects from the competition.
• Maintain vacant space in projects to ensure they are in top condition for viewing by potential customers.
• Manage new suite construction, tenant improvement, restoration, and alterations process.
• Manage service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.
• Interface with other internal Irvine Company departments to ensure property maintenance of buildings is to our level of standard and work together to maintain and enhance customer satisfaction.
• Review and audit deal sheets and lease abstracts.
• Coordinate customer move-in and move-outs.
• Enforce the terms and conditions of the lease.
• Implement customer service programs (program varies depending on region/portfolio).
• Responsible for directing resources to handle all customer requests and issues.
• Respond to emergencies on the property and work with engineering to resolve.
• Incident report filing, as necessary.
• Ensure customer insurance compliance.
• Provide initial review of recurring reports.

FINANCIAL

• Develop and maintain detailed property budgets and forecasts on property expenses and capital expenditures.
• Prepare customer CAM estimates and year-end reconciliations.
• Manage financials to established budget and forecast.  Provide monthly analysis and explanation of variances.
• Manage accounts receivables to ensure timely collection of rent by following company policy for non-payment, and provide monthly accounts receivable comments; draft and issue legal notices.
• Review and approve all invoices for expenditures.
• Prepare and manage necessary paperwork for approvals.
• Prepare various monthly status reports.

MANAGEMENT/LEADERSHIP

• Participate in portfolio wide special initiatives and projects.
• Understand respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties.
• Lead by example – create a positive environment while embracing the company’s mission statement and customer service program.
• Co-create performance appraisals for appropriate staff.

Minimum Qualifications / Other Expectations:

• 3 plus years of experience in property/facilities management or 3 plus years of experience in related business management.
• Excellent computer, communication, accounting/budgeting, organizational and customer service skills.
• Knowledge of property management and terminology.
• Experience in a professional office setting, preferably in real estate or property management.