Service Manager II

Date:  Jan 15, 2022
Property:  RIVER VIEW I (2168)

San Jose, CA, 95134

Division:  Apartments - On-Site (Apt OnSite)
Req ID:  38592

Position Summary:

Job Duties:

The primary responsibilities of the Sr. Service Manager include:


  • Maintain high occupancy levels through support of and participation in maintenance activities and effective motivation. 
  • Keep informed of market conditions, understand competitive pricing, and utilize appropriate marketing resources. 
  • Contribute to the achievement of occupancy goals by effectively performing or directing maintenance efforts, which also promotes a quality living experience for residents.
  • Contribute to the achievement of financial goals through input and assistance in the administration of capital and operating maintenance budgets. 
  • Coordinate maintenance of the property with appropriate support to keep the project quality at Company standards.
  • Serve as a resource in the development and communication of more efficient methods of maintaining the apartment community. 
  • Be responsible for inventory of parts and appliances. 
  • Be responsible for general maintenance and orderliness of community facilities. 
  • Direct the daily repair and renovation of apartments by the mechanics and vendors and aids in the achievement of quality maintained projects.
  • Promote positive, proactive resident relations by demonstrating a “firm, fair, and consistent” manner in all resident contacts, keeping in mind the political and social impact of their decisions. 
  • Work to make the living experience, particularly the first and last impressions, of the highest quality. 
  • Facilitate resident introduction to company apartment procedures. 
  • Remain informed and aware of conditions that could have an impact on the ability to maintain a quality living environment for our residents. 
  • Be responsible for after-hours and emergency on-call coverage. 
  • Perform additional duties as assigned.

Minimum Qualifications / Other Expectations:

  • Eight or more years of maintenance or other relevant work experience. Management experience required. Bachelor's or technical degree preferred.


Additional Qualifications:


  • Previous experience in property management maintenance, with 200 units experience required for one year.
  • Property maintenance skills including basic knowledge of tools, sales and customer service is required.
  • Candidate must be computer literate with attention to detail and excellent organization skills.
  • Must have the ability and confidence to interact effectively with prospects, residents, peers and management.
  • Valid driver’s license and proof of current automobile insurance.
  • Reliable transportation.
  • English proficiency.
  • Superior customer service skills.
  • Ability to work weekends.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Service Manager, Manager, Customer Service, Management