Community Relations Representative ($22.84 - $29.38)

Date:  Sep 16, 2024
Property:  Various Properties (9000)
Location: 

San Jose, CA, 95134

Division:  Apartments - On-Site (Apt OnSite)
Req ID:  36618

You are invited to our Interview Event 8/22/24!

 

Ready to start your new career as a Community Relations Representative in San Jose with Irvine Company Apartment Communities? We invite you to our in-person open interview event!


Thursday, August 22nd | 2:00 PM - 5:00 PM

 

River View Apartment Homes

 

Great Room 1, 55 River Oaks Place, San Jose

 

Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Job Profile:

Are you passionate about making a positive impact in people’s lives and creating memorable experiences? At Irvine Company, we’re seeking an enthusiastic Community Relations Representative to be the vibrant heartbeat of our resident interactions. As the first point of contact on-site, you’ll play a pivotal role in enhancing our residents' lives by assisting with everything from move-ins and move-outs to handling requests and resolving issues. Your proactive approach and problem-solving skills will ensure that every resident’s experience with us is nothing short of exceptional.

 

In this position, you’ll excel if you:

 

  • Embrace a Resident-Centric Approach: You genuinely care about enhancing the resident experience, from managing move-ins and move-outs to resolving inquiries and issues.
  • Are an Effective Communicator: Your strong interpersonal skills help you foster positive relationships and handle resident feedback constructively.
  • Excel in a Fast-Paced Environment: You can juggle multiple responsibilities, such as inspections, leasing, and renewals, while maintaining high standards.
  • Demonstrate Problem-Solving Skills: You approach challenges with a proactive mindset, finding efficient solutions and maintaining accurate records.

 

If you’re eager to make a real difference and excel in a role that focuses on resident satisfaction and dynamic interactions, this position is made for you.

 

Job Duties:

  • Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
  • Solves simple to complex resident relations issues in a timely manner.
  • Assists residents with the move-in and move-out process as needed.
  • Performs resident retention calls according to guidelines currently in place.
  • Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.   
  • Provides input regarding how to continually improve and provide more efficient resident relations.
  • Facilitates the resident retention process which includes renewal paperwork.  
  • Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
  • Process resident applications, lease documents and related paperwork as needed.
  • Performs community inspections to ensure aesthetics are maintained to company expectations.
  • Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation.  Follow up with unresolved resident concerns in surveys or reviews as needed.
  • Completes and submits final account statements (FAS).
  • Manages the eviction process from beginning to end.
  • Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

Variances in duties may exist by community type:

Larger Communities:

  • Focus may be on specific duties and then rotated regularly.
  • May be required to train new hires.

Minimum Qualifications / Other Expectations:

  • High School Diploma or equivalent work experience
  • One year experience in customer service environment preferred
  • Excellent customer service skills and a desire to help people
  • Ability to handle basic accounting fundamentals and concepts
  • Excellent written and oral communication and social skills
  • Schedule may require work on weekends, holidays and evenings
  • Regular, consistent and timely attendance required

Compensation:

Base Pay Range: $22.84 - $29.38/hr

 

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

 


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#LI-Onsite


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Customer Service Representative, Customer Service