Senior Manager, Leasing - Apartments ($71,000.00-$117,600.00)
San Diego, CA, 92108
Position Summary:
The Sr. Leasing Manager is responsible for leading the leasing function to achieve and/or exceed occupancy and availability goals for the apartments division, including coaching the leasing process.
Job Duties:
- Creates a service focused culture for customers and employees leading by example and ensuring a proactive approach is adopted for all key customer touch points.
- Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
- Uses a consultative selling approach to evaluate customer needs while communicating relevant benefits.
- Maintains accurate and in-depth knowledge of all aspects of the market.
- Strategically develops and executes plans to exceed key performance indicators.
- Ensures Abandon Call Rate and Service Level goals are achieved by utilizing RingCentral to monitor all call queues and adjust schedules as needed.
- Attends Quality Assurance inbound call and ILS calibrations.
- Completes call coaching weekly with Leasing Consultant.
- Assists with addressing and resolving customer escalations.
- Provides required performance reports timely.
Minimum Qualifications / Other Expectations:
- Bachelor’s degree preferred.
- Two years experience in sales environment.
- Occasional travel required.
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
Compensation:
Base Pay Range: $71,000.00 - $117,600.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Nearest Major Market: San Diego
Job Segment:
Manager, Management