Director, Maintenance Operations - San Diego ($121,200 - $171,500)

Date:  Aug 31, 2023
Property:  131 THEORY (2146)

San Diego, CA, 92122

Division:  Apartments - Corporate (Apt Corp)
Req ID:  41386

Position Summary:

The Maintenance Operations Director (MOD) is responsible for the overall performance of the maintenance processes within a portfolio of Communities. This position works collaboratively with Community Management to ensure that maintenance personnel within the assigned portfolio are performing duties properly, provides oversight, inspections and training, and advises Community Management on issues. This position also ensures that Company standards are being followed for all major maintenance functions, including pools, central systems, Unit Turns and supply inventories. Additionally, this position may manage capital projects and oversee large scale maintenance projects. This position is a knowledge leader for maintenance issues within a portfolio of communities.


Reports to: Maintenance Operations Senior Director


Direct Reports: None, although the position may provide direct supervision of Service Managers and Service Associates as situations dictate.

Job Duties:

The most significant responsibilities for the Maintenance Operations Director are:

Maintenance Leadership for a Portfolio of Communities

  • At the direction of Maintenance Operations, works in conjunction with the VP of Community Management, Senior Directors, General Managers and Community Managers (the “VP Management Team”) to advise on Maintenance issues, communicate Company standards and to ensure the correct execution of maintenance services throughout the assigned portfolio of Communities (“the Portfolio”).
  • Conducts ongoing informal inspections and frequent visits to Communities to assess maintenance performance and to assist the VP Management Team with resolution of maintenance issues
  • Coordinates rollout of any centralized maintenance initiatives or centralized systems within the Portfolio
  • Ensures that workloads are appropriate for Service Managers, Service Technicians, Housekeepers, Painters and Porters (collectively known as “Service Associates”) throughout the Portfolio and advises the VP Management Team on requirements for maintenance staffing, in accordance with Company standards


Recruiting, Training and Safety Compliance

  • Conducts interviews and provides evaluations for candidates for Service Associate positions
  • Administers testing for technical skills to candidates, as required by Human Resources and the VP Management Team
  • Recommends, coordinates and provides, as required, one-on-one training, group training and oversight to Service Associates on maintenance procedures


Responsibility for Community Standards and Safety Compliance

  • Through inspections and audits, ensures Community buildings, common areas and grounds are maintained to Company standards
  • Works with other ICAC functions including Reinvestment, Landscape Management and Project Management, as required, to ensure Company standards are maintained throughout the Portfolio
  • Promotes safe work practices through direct monitoring and training of Service Associates
  • Provides ongoing status reports to the VP Management Team on observations and advises on non-compliance with Company standards
  • Communicates changes on Company standards and initiatives to the VP Team and Service Associates
  • Through inspections and direct monitoring, verifies all work is carried out by Service Associates in a safe manner with adherence to all Company standards and OSHA guidelines for safety



Minimum Qualifications / Other Expectations:

  • Strong preference for a four year degree from a college or university in business or related discipline
  • 5 years experience in maintenance/repair services, facilities or property management
  • 5 years experience leading/managing a team of 6 or more in a service organization
  • IFMA credential CFM or FMP, or BOMI credential RPA or FMA a plus
  • EPA Universal CFC Certification preferred
  • CMMS Platform Experience preferred
  • CEM a plus
  • MS Office, intermediate level; MS Project expertise a plus
  • P&L responsibility; budget accountability


Base Pay Range: $121,200.00 - $171,500.00


Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: San Diego

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