Assistant Service Manager ($30.38)

Position Summary:

The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community.

Key Responsibilities:

• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Provides excellent customer service by anticipating customer’s needs,   addressing questions and concerns promptly and professionally.
• Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
• Provides hands-on training, mentorship, and field guidance to maintenance associates.
• Maintains accurate records of work performed utilizing the appropriate operating platform.
• Maintains a well-organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.

Additional Skills:

• Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred. 

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 77lbs, Above waist lift - 45lbs, Push/pull (walking) - 118lbs force, Stooping/work bending over (sustained) - Occasional, Unilateral balance - Average of 20 seconds or more per leg. 
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.    
• After hours on-call support as needed    
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)