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Maintenance Coordinator

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Date: Jun 5, 2019


Company: Irvine Company

Position Summary:

Responsible for the daily coordination of maintenance service work and ensuring resident satisfaction.  This role will manage the maintenance process, coordinate follow ups with residents, and responds to requests in a timely manner. Collaborates with various roles within the company as well as vendors to ensure work is completed effectively and efficiently with the customer experience in mind.

Job Duties:

  • Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
  • Manages Corrigo dispatch board and completes turn over services in Corrigo.
  • Confirms, schedules and follow ups on all maintenance service request appointments and communicates  with residents regarding on hold work orders and service request completions.
  • Manages productivity, turn times, and response times for maintenance service requests after move-in.
  • Communicates and coordinates work orders with vendors and distributes duties amongst service technicians.
  • Manages key logging system.
  • Manages the mold remediation process including coordination and communication with vendors, corporate and residents, completing incident reports, following up with the residents, etc.
  • Coordinates, schedules and communicates with residents on preventative maintenance.
  • Schedules pre-move-in inspection appointments if needed.
  • Assists with maintenance related escalations.

Minimum Qualifications / Other Expectations:

  • High School Diploma or equivalent work experience
  • Two years customer service experience
  • Daily job functions will vary by community
  • Schedule may require work on weekends, holidays and evenings.
  • Regular, consistent and timely attendance required

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Los Angeles

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