Sr. Director, Community Management

Position Summary:

The Senior Director, Community Management is responsible for implementing and executing a portfolio strategy designed to maintain / improve  asset value through superior operational and financial performance. Leads the implementation of these plans and provides operational guidance to their portfolio team, with a primary focus on achieving Business Plan. Leads the assigned Portfolio Community Operations function [Leasing, Resident Services Office, Maintenance].

Job Duties:

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds to and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Leads a team of general managers and community managers; recruits, develops and coaches associates and sets goals that are in alignment with company key results and expectations.
• Responsible for training, onboarding, and development of all team members with particular focus on employee engagement and retention.
• Provides market intelligence, feedback from onsite associates and recommendations to  Revenue Management to support pricing strategy.  
• Responsible for the overall financial performance of the assigned portfolio; Manages on-site revenue and expenses to Business Plan and provides explanations for monthly financial variances; Assists with preparing annual budgets and quarterly forecasts for communities in portfolio.
• Evaluate key performance indicators (KPI’s) by community to ensure company objectives and goals are achieved. Establish community-specific tactical plans that support achievement of Business Plan / KPI’s and monitor progress towards objectives.
• Develop and implement a portfolio operating strategy.  The strategy should be informed by deep analytics, Marketing and Revenue Management recommendations, onsite team strategies/tactics, sales goals, initiatives and staff development plan..
• Ensure the physical presentation  of the communities meets or exceeds the Irvine Company’s maintenance standards at all times.
• Execute on the approved staffing headcount plan,  ensure appropriate staffing levels are maintained with top quality candidates and incorporate  succession planning.
• Ensure proper Maintenance occurs daily onsite.
• Complete audits and community inspections on a regular basis to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Minimum Qualifications / Other Expectations:

• High school diploma. Bachelor's degree preferred.
• 10-15 years leadership experience of a multi-site of large portfolio environment; business and financial acumen with ability to read and interpret financial statements
• Real estate license required
• Valid driver’s license; valid vehicle insurance
• This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.
• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus
• Ability to work evenings, weekends and holidays
• Occasional travel required