Villa Operations Manager ($62,000.00 - $86,000.00)

Position Summary:

The Villa Operations Manager is responsible for the management of the Villa Operational Departments including Front Office, Villa Food & Beverage, and Villa Pool with the ultimate goal of assisting the achievement of maximum Operational Excellence.  Understanding of the business needs and requirements in a high end, luxury environment.

The Villa Operations Manager is responsible for meeting labor standards, financial requirements and motivating the operational teams. Support and work very closely with the Director of Villa Operations on a daily basis to increase Villas competitiveness, revenues, and exceed business goals.

Job Duties:

• Work with the Director of Villa Operations to ensure the smooth day-to-day operation of 128 Villas, Front Office, Villa Pool and Clubhouse Kitchen. Responsible for the selection, hiring, training, and supervision of departmental associates. Evaluate the effectiveness of the associates in providing the highest level of customer service.
• Motivating the Villa team to work closely together and enhance the customer experience at all times.
• Engaging with Guests and Employees to increase guest satisfaction and team morale at all times.
• Develop, coach and hold the team Accountable through positive reinforcement and inspirational leadership.
• Analyzing data – such as Sales Reports, OPERA Reports, Competitiveness Reports, Revenue Reports, Labor Reports while keeping in mind increasing profitability and decreasing costs to exceed company goals.
• Work closely with all Villa Departments to ensure employees are trained properly.
• Interview, hire and develop all new and existing employees to achieve a positive work environment. Responsible for making sure guests are seated and served according to department and company service standards. Conducting engagement calls with VIP and Opportunity Guests on a daily basis.
• Ensure the department meets company goals within the established customer service and budgetary standards. Control credit card authorizations and no post on guest folios.
• Ability to work independently in a self-starting manner, motivating others through motivational leadership.
• Flexibility in work schedule, ability to work weekends and holidays as required. Ability to work in a self-directed manner without direct supervision.
• Capacity and willingness to learn new systems, technology and programs. Ability to focus attention on details, be well organized and follow up. Ability to prioritize and organize multiple work assignments and delegate responsibility effectively.
• Translate business needs into action – ensure all work is completed effectively. Create an atmosphere in which information is timely and flows smoothly through the organization, with excellent communication skills. Support, initiate and manage change within the organization, taking all steps to remove barriers or to accelerate its pace.

Minimum Qualifications / Other Expectations:

• College Degree in Hotel Administration, Business Administration or a related field preferred.
• 2-3+ years management experience in a hotel/resort/restaurant environment.
• Strong written and verbal communication skills.
• Ability to effectively interact with customers and associates in a professional manner.
• Excellent organizational, time management and strong analytical and computer skills.