Retail Supervisor

Date:  Jun 20, 2022
Property:  RPH (0023)
Location: 

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  40033

Position Summary:

The Retail Supervisor is responsible for assisting in the daily operation of the Retail Department and the day to day functions that align with the department’s long term goals and objectives, provide excellent customer service, and actively contribute to the department requirements and standards.

Job Duties:

  • Assist in leading and managing the daily operations for the retail outlets
  • Maintain a professional leadership style by coaching and counseling Retail Associates
  • Participate in the training, and evaluating of all Retail Associates
  • Provide excellent guest service through hands-on problem solving approaches
  • Drive the retail environments and ensure consistency in all product presentation, backstock organization and merchandising
  • Organize and update department handbooks, training guides, etc.
  • Proactively looks beyond problems to develop solutions that maximize effectiveness of the department
  • Participate in preparing for and conducting physical inventories
  • Assist with the management of inventory including inventory controls and securing merchandise
  • Assist with the invoicing of all Retail merchandise purchases: Filing and organization, processing through OpenInventory against the receipt of goods, preparing and sending to CAP for SAP approval by Retail Manager
  • Assist with vendor inquiries and following up with vendors for invoices not received and discrepancies.
  • Assist in creating purchase orders in SAP for Retail operational expenses & create framework purchase orders for Retail merchandise orders
  • Assist with the operation of www.shoppelicanhill.com by processing online orders and responding to guest inquiries
  • Assist with presentations for group merchandise sales, as well as coordinating the packaging and delivery of items
  • Assist in the Retail outlets covering the sales floor(s) and receiving product as necessary
  • Respond to phone, mail or email inquiries from guests
  • Complete clerical tasks & other projects as assigned

Minimum Qualifications / Other Expectations:


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Clerical, Manager, Merchandising, Administrative, Management, Retail