Supervisor, Reservations

Date:  Jan 7, 2022
Property:  RPH (0023)

Newport Coast, CA, 92694

Division:  Resort at Pelican Hill (RPH)
Req ID:  39109

Position Summary:

The Supervisor, Reservations position has the option for a hybrid work situation of working 2 days in the office and 3 days remotely from a home office.

Job Duties:

  • The Supervisor Reservations works with the Reservations Manager to ensure the efficient day-to-day operation of the Reservations Department.
  • Provides supervision for the Reservations staff and ensures guest/employee satisfaction. 
  • Works with the Reservations Manager to make sure business and budgetary goals are being met.

Minimum Qualifications / Other Expectations:

  • Bachelor’s Degree in Hotel Administration, Business Administration or a related field preferred. 
  • Proficiency in a second language preferred. 
  • Minimum two (2) years supervisory experience in a hotel/resort environment. 
  • Experience working in a high pressure, high volume environment. 
  • Excellent interpersonal communication and negotiation skills. 
  • Ability to use appropriate interpersonal styles and methods to guide employees toward goal achievement. 
  • Experience developing and conducting employee training. 
  • Skilled in hiring, development of employee motivational programs, performance evaluations and discipline. 
  • Strong analytical, organizational, management and computer skills.

Other Qualifications - Preferred Experience

Opera experience is preferred


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Manager, Management