Spa Attendant

Date:  Sep 16, 2022
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  39833

Position Summary:

The Attendant is responsible for providing exceptional service to guests by accommodating their every need. Assure quality service by maintaining cleanliness and order in the locker facility and spa areas. Responsible for performing guest tours and guest amenity issuance, as well as responsible for the overall comfort and flow of the guest transitions and relaxation processes.

Job Duties:

Comply with all policies and procedures

Replenish guest lockers with neatly folder robe and same-size spa sandals

Prepare, maintain and breakdown beverage and snack station

Take and deliver customer food orders

Replenishes supplies and products before they are depleted

Monitor and manage steam room, sauna, whirlpool, shower areas for continued cleanliness and maintenance

Follow uniform and grooming guidelines

Work varying shifts based on business needs including holidays and weekends

Demonstrate full knowledge of the spa’s facilities such as steam room, showers, whirlpool, location of lounges, hours of operations and be able to communicate these to guests

Conduct spa facility tours in a courteous, knowledgeable, and professional manner

Consistently clean and monitor spa areas after guests

Assist the reception in a seamless transition of guests into the spa.

Maintain a high level of communication with room service in regards to guest orders

Greet all guests who enter the spa and display knowledge of services available and the amenities offered

Minimum Qualifications / Other Expectations:

  • Experience working as a locker room attendant, spa attendant or related position, preferably in a hotel/resort environment.
  • Ability to remain calm and organized in busy environment
  • Strong interpersonal skills and a genuine guest service orientation
  • Former housekeeping experience beneficial
  • High school level reading, writing and mathematical skills
  • Excellent communication skills in English and able to print legibly
  • Must have a current California Food Handler’s License
  • Must be 21 or older

About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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