Retail Coordinator ($23.00)

Date:  May 23, 2023
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  41746

Position Summary:

The Retail Coordinator is responsible for assisting in the daily operation of the Retail Department and the day to day functions that align with the department’s long term goals and objectives, provide excellent customer service, and actively contribute to the department requirements and standards.

Job Duties:

● Must conduct themselves in a professional manner at all times to reflect the high standards of the Irvine Company
● Provide excellent guest service through hands-on problem solving approaches
● Proactively looks beyond problems to develop solutions that maximize effectiveness of the department
● Provide merchandise options for groups and events
● Attend site visits to discuss merchandise options with group contacts
● Communicate with Sales & Conference Services team regarding group merchandise purchases
● Create group merchandise purchase estimates and maintain all group merchandise files
● Coordinate the packaging and delivery of group merchandise orders
● Participate in conducting physical inventories
● Assist with the management of inventory including inventory controls and securing merchandise
● Assist with the invoicing of all Retail merchandise purchases: filing and organization, processing through OpenInventory against the receipt of goods, preparing and sending to CAP for SAP approval by Director of Retail
● Assist with vendor inquiries and following up with vendors for invoices not received and discrepancies.
● Assist in creating purchase orders in SAP for Retail operational expenses & create framework purchase orders for Retail merchandise orders
● Assist with the operation of the online store by processing orders and responding to guest inquiries
● Assist with presentations for group merchandise sales, as well as coordinating the packaging and delivery of items
● Assist in the Retail outlets covering the sales floor(s) and receiving product as necessary
● Respond to phone, mail or email inquiries from guests
● Complete clerical tasks & other projects as assigned

Minimum Qualifications / Other Expectations:

  • Reading, writing and oral proficiency in the English language
  • Computer skills are helpful
  • Strong communicative skills in person and via phone
  • Willing desire to provide great customer service 
  • Professional, well poised demeanor


Base Pay Start Rate: $23.00


The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Retail Sales, eCommerce, Clerical, Retail, Sales, Administrative