Manager, Retail

Date:  Sep 22, 2022
Property:  RPH (0023)
Location: 

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  40672

Position Summary:

The Retail Manager is responsible for daily operation of the retail shops, oversees hiring, training and supervision of the retail supervisor and retail agents. This professional must have the ability to attract, hire, motivate and develop a talented team of associates.

Job Duties:

  • Conduct, lead, and manage daily operations and guest service experiences for the retail shops.
  • Establish and maintain monthly, quarterly, and yearly staff goals in an effort to exceed both professional expectations and those of our guests
  • Maintain a professional leadership style and mentors supervisors and sales staff.
  • Participate in the hiring, training, and evaluating of all sales/support staff.
  • Assume the role of counseling, coaching, disciplining, regular evaluations and inventory in a timely fashion.
  • Proactively looks beyond problems to develop solutions that maximize effectiveness of the department.
  • Provide excellence in guest customer service through hands on problem solving approaches.
  • Use all of the tools and systems provided to monitor and evaluate the retail environment and ensure consistency in all product presentations. 
  • Communicate with the Retail General Manager & Assistant Retail General Manager of guest needs and wants.

Minimum Qualifications / Other Expectations:

  • Bachelor’s Degree in Retail Administration, Business Administration or a related field preferred. High School diploma required. Minimum 3-5 years retail management experience, preferably in a hotel/golf resort environment.
  • Strong written and verbal communication skills.
  • Ability to effectively interact with customers and staff in a professional manner. Excellent organizational, human resource, time management, analytical and computer skills.


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Manager, Sales Support, Management, Retail, Sales