Hospitality Services Agent

Date:  Nov 29, 2019
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  30824
Irvine Pacific® sets a high standard for excellence that elevates homeownership on all levels. As homebuilders, we provide multiple premium product offerings that respond to your unique style and aspirations. Irvine Pacific is committed to providing a best-in-class experience, with a knowledgeable sales team, dedicated customer care professionals and a skilled construction team that are second to none.
We build neighborhoods throughout the Villages of Irvine® that enrich lifestyles and offer easy access to award-winning schools, major employment centers, premier shopping and dining destinations, resort-inspired amenities and permanently protected parks, trails and open space. Our approach builds on experience — both yours and our own — by providing research-driven design innovation and high-quality, sustainable homes that exceed your expectations and anticipate your desires. Our commitment builds on the proud 150-year legacy of Irvine Company culture, credibility, stewardship, financial stability and reinvesting in our local communities.
Job Duties:
  • Operates the resort switchboard to relay incoming, outgoing call and to provide a professional, prompt and friendly telephone message service to guests and staff.
  • Must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities.
  • Must conduct themselves in a professional manner at all times to reflect the high standards of the Resort, answering all manner of questions
Minimum Qualifications / Other Expectations:
  • Ability to manage multiple phone lines.
  • Strong attention to detail and the ability to handle multiple tasks.
  • Excellent communication and organizational skills.
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
  • Proficiency in a second language preferred.
  • Ability to work with management staff and other employees in a professional manner.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service