Hospitality Services Agent ($18.00)

Date:  Jan 31, 2024
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  42747

Position Summary:

Our Hospitality Services Agents  are responsible for being the “go to” for employees and our resort guests.  They create warm and hospitable interactions via phone.  Agents assist guests by listening to their requests/needs and ensure they are fulfilled to completion or direct them to the appropriate party when needed.

Job Duties:

  • The Hospitality Services Agent operates the resort switchboard to relay incoming, outgoing call and to provide a professional, prompt and friendly telephone message service to guests and staff.
  • Must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities.
  • Must conduct themselves in a professional manner at all times to reflect the high standards of the Resort, answering all manner of questions

Minimum Qualifications / Other Expectations:

  • Ability to manage multiple phone lines.
  • Strong attention to detail and the ability to handle multiple tasks.
  • Excellent communication and organizational skills.
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
  • Proficiency in a second language preferred.
  • Ability to work with management staff and other employees in a professional manner.


Base Pay Start Rate: $18.00


The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles