Guest Services Representative

Date:  Mar 15, 2023
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  41549

Position Summary:

The Guest Services Representative is responsible for greeting and opening doors for all guests as they enter or exit the resort, providing directions to requested facilities, escorting guests to the appropriate rooms, handling their baggage with care, and efficiency and presenting the in-room orientation.  Explain all resort facilities, their location at the resort, hours of operation and answer all questions about the resort and its facilities.  Enjoy working in a professional manner at all times to reflect the high standards of the company

Job Duties:

  • Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
  • Take ownership of each and every guest interaction.
  • Help to maintain a high standard of cleanliness in the lobby, the Concierge Desk, the front entrance and the luggage storage area.
  • Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
  • Run errands for guests and the concierge staff.
  • Inform Concierge Desk of any guest concerns, special requests or complaints.
  • Report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
  • Follow all procedures when responding to any hotel emergency or safety situation.
  • Other duties as assigned.

Minimum Qualifications / Other Expectations:

  • Current California state driver’s license with a clean, verifiable driving record.
  • Ability to operate vans, limousines and automobiles.
  • Strong attention to detail and the ability to handle multiple tasks.
  • Excellent communication skills.
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
  • Ability to work with management staff and other employees in a professional manner.


Base Pay Start Rate: $15.50


The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, Customer Service