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Guest Experience Concierge

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Date: Jun 6, 2019

Location: Newport Coast, CA, US, 92657

Company: Irvine Company

Position Summary:

The Concierge is responsible for assisting with the fielding and fulfilling of personal and professional requests from guests, including dining, entertainment and travel arrangements, information about local attractions, gift-buying, special event and functions and providing information about the resort’s services, facilities and amenities. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Concierge must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties:

  • Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
  • Welcome resort guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established policies and procedures.
  • Be familiar with and accurately quote room and rate availability for current and future dates.
  • Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
  • Resolve guest complaints related to room assignment, rate and/or amenity charges in accordance with department policies and procedures. Obtain management assistance as necessary.
  • Properly handle room keys according to department policies and procedures.
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  • Ensure all appropriate departments are informed of guests’ special needs and requests.
  • Assist in escorting VIPs and return guests to their rooms as requested.
  • Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

  • Ability to communicate effectively.
  • Proficiency in a second language preferred.
  • Previous customer service experience preferred.
  • Strong attention to detail and the ability to handle multiple tasks.
  • Excellent communication and organizational skills.
  • Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
  • Ability to work with management staff and other employees in a professional manner.


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Concierge, Hospitality

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