Banquets Houseperson

Date:  Aug 1, 2019
Property:  RPH (0023)
Property: 

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  30021

Position Summary:

Responsible for following all instructions from Banquets management to ensure all function spaces are set up to hotel/resort/client standards.  They set up and breakdown a function in accordance with departmental policies and procedures. Must maintain a professional appearance and friendly attitude toward guests, other employees and management staff. 

Job Duties:
  • Work as team player with all Banquets staff.
  • Review the Banquets and assignment schedule and ensure prompt arrival for set up process.
  • Set up the event spaces with materials and equipment according to banquet request orders, including tables, chairs, podiums, beverage stations and flooring.
  • Retrieve requested materials, props, crates and boxes from the receiving area and deliver to the appropriate room when needed.
  • Maintain the appearance of banquet and meeting rooms, including vacuuming, dusting, shampooing carpets, cleaning mirrors, marble and other related items.
  • Maintain an adequate stock of clean linen and take dirty linen to the laundry area.
  • Break down the event space at the conclusion of the function and store materials and equipment properly.
  • Remain up-to-date on events within hotel/resort.
  • Strictly adhere to the rules and regulations established in the employee handbook and the hotel/resort’s policies.
  • Follow proper payroll, uniform, and grooming policies and procedures.
  • Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.
  • Responds properly in any hotel emergency or safety situation and is well versed in all procedures 
  • Utilizing the10’-5’-3’ rule in all interactions.
  • Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
  • Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
  • Follow all procedures when responding to any hotel emergency or safety situation.
  • Perform other duties as assigned or requested by Banquets management.
Minimum Qualifications / Other Expectations:
  • High School Diploma or equivalent
  • Minimum one (1) year experience working as a Houseperson, preferably in a high-end or luxury hotel/resort environment.
  • Strong attention to detail and the ability to handle multiple tasks.
  • Ability to work with management staff and other employees in a professional manner.
  • Must have current California Food Handlers Card or willingness and ability to obtain California Food Handlers Card before the first day of employment.
  • Ability to work a variety of schedules including days, nights, weekends and holidays.


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Banquet, Food Service, Hospitality