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Villa Sales Manager

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Date: Jan 2, 2019

Location: Newport Beach, CA, US, 92657

Company: The Irvine Company

Position Summary:

At The Resort at Pelican Hill, we’re proud of our accolades, but we know our employees are our most important asset. Newport Beach’s only Five-Star resort is looking to add Five-Star employees to our team of more than 1,000 hard working, outgoing and dedicated hospitality professionals. If you think you have what it takes to create personalized, memorable experiences for Pelican Hill’s discerning guests from near and far, we want to get to know you.

Seeking a professional with advanced sales experience with a strong skillset in establishing rapport and a high ratio of closing in luxury sales.  Proven track record of developing new accounts and procuring new guests. Must have a high standard of excellence and charisma. Ability to adapt and problem solve with existing guests and develop rapport to maintain repeat business in exceeding sales goals, resort standards and account management.

Experience preferable in luxury sales or prior hospitality experience a plus.

Job Duties:

  • Ability to influence and establish rapport with guests and key accounts.
  • Understands how to maximize product benefits in creating add value to engage guest to purchase.
  • Ensure that sales/bookings are focused to yield maximum revenue goals and objectives, while meeting guest needs.
  • Skilled with the ability to negotiate with guest and adhere to company guidelines and sell hotel services.
  • Generates rate quotes that are timely and accurate.  Must meet sales goals and initiatives established.
  • Must be confident and customer/guest focused - able to resolve difficult issues with grace and confidence.
  • Seeks and establishes new key accounts:  Relocation Companies, Insurance, and other assigned agencies assigned or Villa accounts/territories.
  • Complete weekly sales call reports and attend sales team review meetings.
  • Proficient at creating a strategic sales plan to meet identified sales goals.
  • Oversee coordination of guest needs with various departments to ensure customer satisfaction.
  • Participate in industry and community related organizations to represent the hotel and generate Villa business.
  • Confident in developing new business in assigned markets/territories by telephone calls, emails and sites.
  • Follow-up promptly with appropriate action for guest/accounts.
  • Performs site tours of property - must be a resort knowledge expert.  
  • Contact customers in-house to promote good will and foster additional business, repeat bookings or referrals. Follow-up on progress of booked business.
  • Participate in sales meetings and related industry related organizations.
  • Complete working knowledge of all relevant competitors and industry trends.
  • Maintain a professional appearance at all times and conduct personal behavior in a mature professional business manner.  
  • Perform other tasks or projects as assigned by senior management.

General Requirements

  • Demonstrate strong professional initiative in connecting with guest.

  • Must have personal awareness, a positive attitude, and willingness to adapt. Project a professional image and demeanor.

  • Strong organizational and communication skills.  Accurate in numbers

  • Must be able to meet deadlines and excel in time management.

  • Problem solver, team player and adaptable.

Minimum Qualifications:

  • Minimum of 5 years in a sales position with demonstrated results in the development of new luxury hotel account business, and repeat bookings.
  • Knowledge of the travel industry, resort industry and world class destinations.
  • Outstanding written and verbal communication skills
  • Group presentation skills.
  • Strong organization and negotiation skills and the ability to work in a deadline-oriented environment.
  • Fluent in the use and functionality of Delphi and/or Opera systems.
  • Ability to travel.
  • Google Apps experience a plus.

About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Sales Management, Manager, Sales, Management

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