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Supv., Villa Operations

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Date: Jan 11, 2019

Location: Newport Beach, CA, US, 92657

Company: The Irvine Company

Position Summary:

Job Duties:

The Villa Operations Supervisor works with the Villa Management team to ensure the efficient day-to-day operation of all areas related to the front office, Concierge, Butlers and Villa Coordinator staff. Assists with the hiring of the front of house staff and ensures the department meets company goals within the established customer service and budgetary standards. Sets standards and holds staff accountable. Ensure that established customer service standards are being met. Helps to coordinate front of house activities and resolves problems arising from guest complaints, reservations and room assignment. Must conduct themselves in a professional manner at all times to reflect the high standards of the Resort.

Minimum Qualifications:

  • College Degree in Hotel or Business Administration or a related field preferred. Minimum one to two (1-2) years supervisory experience, preferably in a hotel/resort environment.
  • Experience in selecting, hiring, training and supervising department staff.
  • Strong written and verbal communication skills.
  • Ability to effectively interact with customers and staff in a professional manner.
  • Excellent organizational, time management and computer skills.

About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Manager, Management

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