Server Assistant ($16.00 + Tips Potential)

Position Summary:

Location: Pelican Grill

The Busperson is responsible for offering guests an enjoyable dining experience reflecting the high customer service standards of The Resort. The Busperson assists food servers with guest orders and ensures all restaurant tables are presentable with clean china, glassware, silverware and linen. They must be able to anticipate guests’ needs and provide service before being asked. A Busperson must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.

Job Duties:

• Ensure an adequate supply of linen, china, silver, glassware and other food and beverage items.
• Ensure all guest areas are clear with no obstacles in walking paths.
• Anticipate guests’ needs by refilling water glasses, bread and butter and other complimentary items before being asked.
• Provide quick assistance to any accidents, spills or other mishaps in the restaurant.
• Clear and reset tables with the proper number of guests in a timely and unobtrusive manner.
• Be familiar with resort facilities and amenities and be able to provide information when requested.
• Follow all standard food handling, sanitation and health department guidelines and maintain current health department certifications.
• Complete opening and closing sidework as assigned and have all tables set according to established standards.
• Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
• Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

Experience:

• Minimum one (1) year experience working in food service, preferably in a hotel/resort environment.

Knowledge, Skills and Abilities:

• Ability to communicate effectively.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication skills.
• Ability to work with management staff and other exmployees in a professional manner.

Certificates and Licenses:

• Possess current health department certifications required to work in a restaurant.
• Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day.