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Lounge Attendant - Fashion Island Hotel

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Date: Jun 7, 2019

Location: Newport Beach, CA, US, 92660

Company: Irvine Company

Position Summary:
Job Duties:
  • Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for breakfast, lunch or dinner.
  • Able o direct lounge staff in the manager’s absence
  • Maintain a friendly yet unobtrusive manner with all guests.
  • Ensure successful handling of the dining room in the lounge.
  • The ability to control rooms’ reservations for lounge access and pre-registering them to ensure a smooth arrival experience.
  • Ensuring correct and consistent service techniques for various meal periods
  • Being able anticipate, in advance, all materials and supplies and assure their availability.
  • The ability to control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
  • Able to serve food and beverages to the lounge guests
  • Observe daily conditions of all physical facilities and equipment in the lounge; make recommendations for corrections and improvements as needed.
  • The ability to dish wash, maintain kitchen and equipment clean and replenished
  • Communicating with other departments to ensure a supporting team of professionals.
  • Communicate with Lounge Manager & Rooms Executive, guest comments and concerns.
  • Some knowledge use of  IPads, I phones, Laptops, Computers, Printers, Etc.. and assist guests as needed
  • Coordinate guests’ personalized itineraries based on need
  • The ability to book reservations in restaurants, airlines, etc..
  • Being able to ensure a safe working environment for all employees within the lounge.
  • The ability to maintain a daily log for communication between lounge staff and with upper management / Rooms Executive.
  • Promotes teamwork and foster a harmonious working climate.
  • Promotes good public relations and handle complaints or concerns of guests.
  • The ability to handle all inventories directly involved with the operation of the lounge.
Minimum Qualifications / Other Expectations:
  • Excellent reading, writing and oral proficiency in the English language.
  • College degree, preferable
  • 2-3 years in a Restaurant or Front Desk in a 4-5 Stars Hotel.
  • Thorough knowledge of customer service
  • Computer literate.

About Us:
Fashion Island Hotel (a part of Irvine Company’s Coastal Collection) is located in the heart of Newport Beach and is an oasis of premium coastal luxury - with a pulse.

With stunning city and harbor views, impeccably designed guest rooms and suites, more than 23,000 feet of event space including the largest ballroom in Newport Beach and much more—Fashion Island Hotel is in the center of it all.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Activities, Hotel, Food Service, Kitchen, Front Desk, Hospitality, Administrative

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