In Room Dining Coordinator ($16.00 + Tips Potential)

Position Summary:

Job Duties:

The primary responsibilities of the In Room Dining Coordinator include:

• The In Room Dining Coordinator is responsible for efficiently and courteously answering the Room Service telephone and taking food and beverage orders from guests.
• They must be knowledgeable about all menu items, including preparation, ingredients and pricing.
• An In Room Dining Coordinator must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.

Responsibilities include:

• Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
• Review specials for the day, understand and use the procedures for up-selling food and beverage items.
• Answer phone calls promptly and accurately record the requested items.
• Place order in accordance with departmental policies and procedures.
• Record covers, handle special orders and check for out of stock items.
• If manager is not available, ensure each outgoing order complies with the guest’s request before delivery to the room.
• Establish and maintain a working relationship with the kitchen staff and servers to ensure a smooth delivery of orders.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Follow all standard food handling, sanitation and health department guidelines.
• Record all guest charges, gratuities and cash transactions accurately in accordance with department policies and procedures.
• Recognize and address any problems resulting from guest complaints, obtaining assistance from manager if necessary.
• Notify management of unsafe conditions, needed maintenance of tables, or related equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

• Ability to communicate effectively.
• Possess current health department certifications required to work in a restaurant.
• Minimum six (6) months experience working in food service, preferably in a hotel/resort environment.
• Computer skills preferred.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication skills.
• Ability to work with management staff and other employees in a professional manner.
• Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment.