Guest Services, Concierge

Date:  Jan 7, 2022
Property:  FASHION ISLAND (0012)
Location: 

Newport Beach, CA, 92660

Division:  Retail Guest Services (RTS)
Req ID:  39107

Position Summary:

The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.

Job Duties:

  • Provide outstanding customer service in person or on the phone when answering questions and delivering information.
  • Handles all guest requests effectively and efficiently based on established techniques, policies, and procedures.
  • Maintain ongoing knowledge of Fashion Island and its stores, restaurants, and events.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with SOPs including uniform/grooming standards.
  • Demonstrate exceptional safety standards when driving guests.
  • Perform other duties or projects as assigned or requested.

Minimum Qualifications / Other Expectations:

  • Minimum high school degree or general education diploma (GED).
  • Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.
  • Must be at least 19 years of age.
  • Meticulous attention to detail and accuracy.
  • Ability to multitask and efficiently assist accumulation of guests in line.
  • Exceptional customer service skills.
  • Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.
  • Basic computer skills.
  • Minimum of four 4 hour shifts of availability required per week.
  • Must be able to work a varied schedule including days, nights, weekends and holidays.


About Us:
Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Concierge, Retail Sales, Event Planning, Hospitality, Retail