Guest Services, Concierge ($21.50)

Position Summary:

The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions, sales of gift cards, restaurant reservations, information about merchants, special events and the surrounding community.

Key Responsibilities:

• Provide outstanding customer service in person or on the phone when answering questions and delivering information.
• Handles all guest requests effectively and efficiently based on established techniques, policies, and procedures.
• Maintain ongoing knowledge of Fashion Island and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with SOPs including uniform/grooming standards.
• Demonstrate exceptional safety standards when driving guests.
• Perform other duties or projects as assigned or requested.

Minimum Qualifications / Other Expectations:

• Minimum high school degree or general education diploma (GED).
• Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred.
• Must be at least 19 years of age.
• Meticulous attention to detail and accuracy.
• Ability to multitask and efficiently assist accumulation of guests in line.
• Exceptional customer service skills.
• Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.
• Basic computer skills.
• Minimum of four 4 hour shifts of availability required per week.
• Must be able to work a varied schedule including days, nights, weekends and holidays.