Guest Relations Manager On Duty

Date:  Sep 5, 2019
Property:  FASHION ISLAND HOTEL (0015)

Newport Beach, CA, 92660

Division:  Fashion Island Hotel (FIH)
Req ID:  30234

Position Summary:
Job Duties:

 1.         The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

 2.        The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.  

 3.        The ability to handle a multitude of keys.

 4.        The ability to quote and be familiar with room and rate availability for current and future dates.

 5.        The ability to accept reservations, changes and cancellations in the absence of reservations staff.

 6.        The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.

 7.        The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.

 8.        The ability to handle guest problems or complaints.

 9.        The ability to utilize the computer system in running daily reports and in blocking special requests.

10.       The ability to keep all support departments informed of necessary information or requests.

11.        The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.

12.        The ability to complete key packets and vouchers, and to modify registration cards.

13.        The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.

14.       The ability to maintain a balanced bank assigned to you from the hotel.

15.        The ability to reconcile all transactions at the close of the shift and to cash out.


16.       The ability to recite hours of operation of all hotel facilities and special service codes.

17.        The ability to help other departments at crunch periods (telephone, reservations, concierge and housekeeping).

18.       The ability to handle hotel emergency procedures and situations with maturity and professionalism.

19.       The ability to train new employees in all aspects of the Front Desk.

20.       The ability to communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance. 

Minimum Qualifications / Other Expectations:

About Us:
Fashion Island Hotel (a part of Irvine Company’s Coastal Collection) is located in the heart of Newport Beach and is an oasis of premium coastal luxury - with a pulse.

With stunning city and harbor views, impeccably designed guest rooms and suites, more than 23,000 feet of event space including the largest ballroom in Newport Beach and much more - Fashion Island Hotel is in the center of it all.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Housekeeping, Manager, Front Desk, Hospitality, Management, Administrative