Food Runner - The Resort at Pelican Hill

Date:  Aug 8, 2019
Property:  RPH (0023)

Newport Beach, CA, 92657

Division:  Resorts (Resorts)
Req ID:  20119

At The Resort at Pelican Hill, we’re proud of our accolades, but we know our employees are our most important asset. Newport Beach’s only Five-Star resort is looking to add Five-Star employees to our team of more than 1,000 hard working, outgoing and dedicated hospitality professionals. If you think you have what it takes to create personalized, memorable experiences for Pelican Hill’s discerning guests from near and far, we want to get to know you.

Position Summary:

The Food Runner is responsible for organizing, expediting and the delivery of all food items to the guests with care and finesse. Acts as mediator, organizer and communicator between the Front of House (“FOH”) and culinary staff to ensure the correct plates are delivered to the correct guests and to the correct position.   Knows proper serving standards, e.g., serve from the left and pickup from the right.

Job Duties:

  • Work as team player with all restaurant staff.
  • Perform opening and closing procedures as determined by management.
  • Demonstrate knowledge of food and beverage items on the menu.
  • Monitor and maintain operating supplies; maintain a ‘clean as you go’ approach.
  • Handle guest inquiries in a courteous, professional, and efficient manner.
  • Remain up-to-date on events within hotel/resort.
  • Know all dining room floor plans and understand the seat number system.
  • Expedite the delivery of food; follow all steps of service at all times without fail.
  • Be versed on all to go orders and know proper procedures and standards.
  • Strictly adhere to the rules and regulations established in the employee handbook and the hotel’s policies.
  • Follow proper payroll, uniform, and grooming policies and procedures.
  • Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.
  • Maintain open communication with the Culinary staff as well as the FOH Management 
  • Responds properly in any hotel emergency or safety situation and is well versed in all procedures 
  • Utilizing the10’-5’-3’ rule in all interactions
  • Recognize any problems resulting from guest complaints, intoxication or disruptive behavior; notify management immediately.
  • Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
  • Follow all procedures when responding to any hotel emergency or safety situation.
  • Perform other duties as assigned or requested.

Minimum Qualifications:

  • High School Diploma or equivalent
  • 6 months-1 year previous food and beverage experience preferred; hospitality industry preferred 
  • Excellent reading and oral proficiency in the English language 
  • Valid Serve Safe, CA food handlers card required 

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Food Service, Chef, Culinary, Hospitality