Food Runner - Oak grill

Property:  FASHION ISLAND HOTEL (0015)

Newport Beach, CA, 92660

Division:  Fashion Island Hotel (FIH)
Req ID:  32081

Position Summary:

The Food Runner is responsible for organizing, expediting and the delivery of all food items to the guests with care and finesse. Acts as mediator, organizer and communicator between the Front of House (“FOH”) and culinary staff to ensure the correct plates are delivered to the correct guests and to the correct position.   Knows proper serving standards, e.g., serve from the left and pickup from the right.

Job Duties:
  • Work as team player with all restaurant staff.
  • Perform opening and closing procedures as determined by management.
  • Demonstrate knowledge of food and beverage items on the menu.
  • Monitor and maintain operating supplies; maintain a ‘clean as you go’ approach.
  • Handle guest inquiries in a courteous, professional, and efficient manner.
  • Remain up-to-date on events within hotel/resort.
  • Know all dining room floor plans and understand the seat number system.
  • Expedite the delivery of food; follow all steps of service at all times without fail.
  • Be versed on all to go orders and know proper procedures and standards.
  • Strictly adhere to the rules and regulations established in the employee handbook and the hotel’s policies.
  • Follow proper payroll, uniform, and grooming policies and procedures.
  • Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.
  • Maintain open communication with the Culinary staff as well as the FOH Management 
  • Responds properly in any hotel emergency or safety situation and is well versed in all procedures 
  • Utilizing the10’-5’-3’ rule in all interactions
  • Recognize any problems resulting from guest complaints, intoxication or disruptive behavior; notify management immediately.
  • Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
  • Follow all procedures when responding to any hotel emergency or safety situation.
  • Perform other duties as assigned or requested.
Minimum Qualifications / Other Expectations:
  • High School Diploma or equivalent
  • 6 months-1 year previous food and beverage experience preferred; hospitality industry preferred 
  • Excellent reading and oral proficiency in the English language 
  • Valid Serve Safe, CA food handlers card required 

About Us:
Fashion Island Hotel (a part of Irvine Company’s Coastal Collection) is located in the heart of Newport Beach and is an oasis of premium coastal luxury - with a pulse.

With stunning city and harbor views, impeccably designed guest rooms and suites, more than 23,000 feet of event space including the largest ballroom in Newport Beach and much more - Fashion Island Hotel is in the center of it all.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Food Service, Chef, Culinary, Hospitality