Date:  Oct 3, 2019
Property:  RPH (0023)

Newport Coast, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  20120

At The Resort at Pelican Hill, we’re proud of our accolades, but we know our employees are our most important asset. Newport Beach’s only Five-Star resort is looking to add Five-Star employees to our team of more than 1,000 hard working, outgoing and dedicated hospitality professionals. If you think you have what it takes to create personalized, memorable experiences for Pelican Hill’s discerning guests from near and far, we want to get to know you.

Position Summary:

Responsible to efficiently clean and reset tables, to assist servers wherever needed and to run food, and to uphold the standards of customer service standards of the department.

Job Duties:

  • Work as team player with all restaurant staff.
  • Ensure an adequate supply of linen, china, silver, glassware and other food and beverage items.
  • Ensure all guest areas are clear with no obstacles in walking paths.
  • Anticipate guests’ needs before being asked.
  • Provide quick assistance to any accidents, spills or other mishaps in the restaurant.
  • Clear and reset tables with the proper number of guests in a timely and unobtrusive manner.
  • Be familiar with resort facilities and amenities and be able to provide information when requested.
  • Follow all standard food handling, sanitation and health department guidelines and maintain current health department certifications.
  • Complete opening and closing sidework as assigned and have all tables set according to established standards.
  • Remain up-to-date on events within hotel/resort.
  • Know all dining room floor plans and understand the seat number system.
  • Strictly adhere to the rules and regulations established in the employee handbook and the hotel’s policies.
  • Follow proper payroll, uniform, and grooming policies and procedures.
  • Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel meetings and/or training as scheduled.
  • Maintain open communication with the Culinary staff as well as the FOH Management 
  • Responds properly in any hotel emergency or safety situation and is well versed in all procedures 
  • Utilizing the10’-5’-3’ rule in all interactions
  • Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
  • Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
  • Follow all procedures when responding to any hotel emergency or safety situation.
  • Perform other duties as assigned or requested.

Minimum Qualifications:

  • High School Diploma or equivalent
  • Previous experience working in food service, preferably as a Server’s Assistant, preferred.
  • Strong attention to detail and the ability to multitask.
  • Excellent communication skills.
  • Ability to work with management staff and other employees in a professional manner.
  • Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day.
  • Ability to work a variety of schedules including days, nights, weekends and holidays.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Chef, Culinary, Food Service, Hospitality