Asst. Mgr., Housekeeping

Date:  Sep 18, 2022
Property:  RPH (0023)
Location: 

Newport Beach, CA, 92657

Division:  Resort at Pelican Hill (RPH)
Req ID:  40298

Position Summary:

The Assistant Housekeeping Manager is responsible for overseeing the day to day operations of the Housekeeping and Laundry departments to assist the Director of Housekeeping and Housekeeping Manager

Job Duties:

  • Other duties and projects may be assigned or requested.
  • Train housekeeping employees in order to achieve the standards of cleanliness in guestrooms, and public areas.
  • Inspect guest rooms and public areas on a daily basis and ensure there are sufficient supplies  and areas are maintained according to standards.
  • Participate in the inventories of all uniforms, guest supplies, linen and cleaning supplies.
  • Be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the hotel.
  • Coordinate engineering work orders for assigned areas and follow-up inspections.
  • Coordinate cleaning schedules for housekeepers and house persons of deep cleaning items.
  • Monitor cost control programs for housekeeping labor and supplies.
  • Maintain a high level of employee morale.
  • Assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees.
  • Ensure service and production is provided in the proper manner, and with the standards of the hotel.
  • Ensure all schedules are completed in a timely fashion.
  • Monitor daily assignments to ensure that proper quotas and standards are maintained.
  • Establish safe working conditions and practices.
  • Work directly with outside contracted companies when on hotel premises.
  • Ensure all personnel are exposed to constant refinement, training and development on an on-going basis.
  • Update all training material as needed.
  • Participate in a consistent rooms inspection/Quality Control program, which is monitored by the Director of Housekeeping and Housekeeping Manager.
  • Monitor and maintain an energy conservation program for the Housekeeping department.
  • Be familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel. 
  • Be familiar with the operation of the uniform room and monitor the maintenance of standards in the area.
  • Assist in periodically reviewing, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.  
  • Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, and storage closets.)
  • Develop and implement creative concepts of Housekeeping to continue to enhance the image of quality.
  • Perform other tasks or projects as assigned by hotel management.
  • Provide lateral service wherever is necessary in the hotel.
  • Maintain a professional demeanor at all times to everyone.
  • Embody the mission, vision and values of the hotel daily.      

Minimum Qualifications / Other Expectations:

Education:

  • Bachelor’s degree or higher
     

Experience:

  • Experience in the hospitality industry
  • Three years hotel experience including rooms and Computer experience (OPERA)

 

Knowledge, Skills and Abilities:

  • Demonstrate initiative, personal awareness, professionalism, positive attitude, and integrity; exercise a high quality of customer service and leadership in all areas of performance.  Project a professional image and demeanor.  Understand, apply, and comply with all company policies and procedures
  • Reading, writing and oral proficiency in the English language
  • Strong supervisory and managerial skills
  • Basic Math
  • Bilingual in English/Spanish is helpful. Ability to read and understand simple instructions. Ability to effectively present information in a one-on-one or small group situation. 
  • Deductive/Inductive Reasoning, analysis reasoning. Resourceful.
  • Communication, people skills, organization skills, ability to handle multiple tasks.


About Us:
The Resort at Pelican Hill (a part of Irvine Company’s Coastal Collection) is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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