Sr. Leasing Manager - CLC ($79,700.00 - $133,400.00)

Position Summary:

The Senior Manager, Leasing is responsible for leading the Centralized Leasing Center to maximize portfolio availability, occupancy, and revenue. This leader drives performance, strategy, and execution within a fast-paced, dynamic inside sales environment, ensuring the team consistently meets and exceeds Key Performance Indicator (KPI) targets. A core function is the strategic alignment and management of multiple teams, leveraging technology and consultative sales coaching to optimize the customer experience and conversion rates.

Key Responsibilities:

• Leads the Centralized Leasing team to strategically optimize performance, workflow, and customer experience across the region.
• Responsible for hiring, onboarding, timecard review, and scheduling coordination for the Leasing associates.
• Drives the portfolio's occupancy and revenue goals; leveraging data-driven insights to execute inventory, pricing, and promotional adjustments ensuring collaborative alignment with key partners to exceed regional KPIs.
• Fosters a results-driven inside sales and service-forward culture by facilitating continuous professional development, providing weekly one-on-one coaching. Identifies gaps in associate development or processes and partners with the training group to develop appropriate training for the LC’s.
• Reports and forecasts performance by providing detailed, insightful, and timely analytics and executive summaries to senior leadership.
• Monitors the competitive landscape by maintaining comprehensive knowledge of market conditions, new development pipelines, and economic trends to inform leasing strategies.
• Oversees contact center operations, utilizing technology (e.g., RingCentral) to implement queue management and ensure service level agreement goals (e.g., working rate, abandon rate) are consistently met; serves as the final escalation point for complex concerns, and supports Quality Assurance processes.

Additional Skills:

• Strong analytical and problem-solving skills.
• Proficient in performance analytics tools for data interpretation and forecasting. 

Preferred Education:

• Bachelor's Degree (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 5+ years experience in sales environment
• 2+ years experience managing a team

Additional Requirements:

• Occasional travel required
• Availability to work weekends, holidays, and evenings as the business requires.

Minimum Qualifications / Other Expectations: