Sr. Dir., Community Management

Position Summary:

The Senior Director, Community Management provides strategic leadership and oversight across a large-scale, complex portfolio of apartment communities.  This role is responsible for leading and developing leaders, driving associate engagement, operational excellence, and maximizing long-term financial performance.  The Senior Director also participates in the development, rollout and execution of business initiatives throughout the Division.

Key Responsibilities:

• Maximize the overall financial performance across the portfolio and manage revenue and expenses to the Business Plan, providing a high level narrative for monthly financial variances.
• Analyze key performance indicators (KPIs), implement and execute strategies to ensure operational goals are achieved.
• Lead and develop a team of direct reports, including hiring, training, coaching and managing associate performance and development.Ensure the physical presentation across assigned communities consistently reflects brand standards, establishing long term capital expenditure priorities.
• Perform regular audits and inspections to ensure policies, procedures, brand standards and legal compliance are followed at all times.
• Develop and implement portfolio operating strategies informed by analytics and in collaboration with business partners.
• Leads and executes strategic projects and initiatives within the portfolio. 

Additional Skills:

• Strong written and verbal communication; Multilingual ability is a plus.
• Travel between communities is required
• Proficiency in Google suite

Preferred Education:

• Bachelor's Degree (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 7+ years
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.

Additional Requirements:

• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations: