Sr. Dir., Community Management ($156,700 - $215,200)

Position Summary:

Our Apartments Division is hiring a Senior Director, Community Management that will oversee the day-to-day operations and ensure financial performance for a portfolio of apartment communities (up to 5,000 units) and lead a team of onsite Associates in Orange County.  You will attract, lead and develop a team of leaders, while managing their performance and engagement.  As a member of the senior leadership team, you will also participate in the development, rollout and execution of strategic business initiatives throughout the Apartments Division.

Job Duties:

• Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds to and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. 
• Leads a team of general managers and community managers; recruits, develops, and coaches associates and sets goals that are in alignment with company key results and expectations.
• Responsible for training, onboarding, and development of all team members with particular focus on employee engagement and retention.
• Provides market intelligence, feedback from onsite associates, and recommendations to  Revenue Management to support pricing strategy.  
• Responsible for the overall financial performance of the assigned portfolio; Manages on-site revenue and expenses to the Business Plan and provides explanations for monthly financial variances; Assists with preparing annual budgets and quarterly forecasts for communities in the portfolio.
• Evaluate key performance indicators (KPI’s) by community to ensure company objectives and goals are achieved. Establish community-specific tactical plans that support the achievement of Business Plan / KPI’s and monitor progress towards objectives.
• Develop and implement a portfolio operating strategy.  The strategy should be informed by deep analytics, Marketing and Revenue Management recommendations, onsite team strategies/tactics, sales goals, initiatives, and staff development plan..
• Ensure the physical presentation of the communities meets or exceeds the Irvine Company’s maintenance standards at all times.
• Execute on the approved staffing headcount plan,  ensure appropriate staffing levels are maintained with top-quality candidates, and incorporate succession planning.
• Ensure proper Maintenance occurs daily onsite.
• Complete audits and community inspections on a regular basis to ensure policies, procedures, and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.

Minimum Qualifications / Other Expectations:

Education & Experience: 

• High school diploma, Bachelor's degree preferred. 
• 10-15 years of leadership experience in a multi-site of large portfolio environment; business and financial acumen with the ability to read and interpret financial statements.

Other: 

• Real estate license required.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• Ability to work evenings, weekends, and holidays.
• Occasional travel required.