Sr. Assistant Property Manager ($31.83 - $40.53)

Join Our Team!

Join our team as an Sr. Assistant Property Manager at a dynamic, high-volume residential community of 1,000+ units. In this role, you’ll support the Community and General Manager in daily operations, lead a team of Community Relations Representatives, and ensure a high standard of resident satisfaction. From handling move-ins and renewals to driving KPIs and team performance, this is an exciting opportunity to make an impact in luxury property management. If you’re passionate about leadership, customer service, and creating a great living experience, this role is for you!

Position Summary:

Assists the Community Manager and/or General Manager in leading the operations of the onsite unit, including assisting with the resolution of resident concerns, move-in/out process, renewals, evictions and other resident related items. Trains, develops and leads a team of Community Relations Representatives. Supports Community Manager/General Manager in managing KPI goals/action plans, and performing variance reporting. This role is available at buildings with 1000+ units.

Job Duties:

• Responsible for the direct management of a team of Community Relations Representatives, including training and development.
• Assists Community Manager with managing the financial performance of the operating unit, including budgeting, forecasting, expense control initiatives, and PO management. Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Supports the Community Manager to oversee all daily operations of the operating unit’s resident services office which may include sales, move-in/outs, transfers, renewals, Final Account Statements, lease agreements, ledger adjustments, accounting month-end processes, delinquency reviews, and applications as needed and in accordance with Company policies and procedures.
• Ensures completion of regular community walks in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Anticipates and proactively addresses resident relations and/or maintenance challenges.
• Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed. Handles resident complaints, identifies solutions and communicates to leadership.
• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. Tracks NPS and Yelp scores daily.
• Oversees ledger management to include adding/waiving fees and process company invoicing. Completes delinquency review, accounting month-end and process evictions according to company policy.

Minimum Qualifications / Other Expectations:

Education:

• High School Diploma 

Experience:

• 2-4 years experience in property management; with a minimum of. 1 year experience as an Assistant Manager.

Other:

• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Strong business acumen with the ability to handle basic accounting principles and concepts. 
• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus
• Occasional travel required
• Ability to work evenings, weekends and holidays
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds