Service Technician II ($28.57)

Position Summary:

The Service Technician II executes maintenance operations across the operating unit, including complex service requests, vacant apartment maintenance, preventative maintenance programs, and community-wide projects utilizing established quality and safety standards. 

Key Responsibilities:

• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
• Executes all resident service requests (work orders), preventative maintenance schedules, and performs quality turn service for vacant units.
• Diagnoses and repairs operational issues in appliances, mechanical, and building systems, ensuring timely service call follow-up, status updates, and response to after-hours emergencies.
• Maintains accurate records of work performed utilizing the appropriate operating platform.
   

Additional Skills:

• Advanced knowledge in at least one of the following: electrical, plumbing, HVAC, carpentry. 

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience 

Preferred Years of Relevant Work Experience:

•  1 - 3 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 Certification (Core and Type II)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 77lbs, Above waist lift - 45lbs, Push/pull (walking) - 118lbs force, Stooping/work bending over (sustained) - Occasional, Unilateral balance - Average of 20 seconds or more per leg. 
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.    
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)