Service Manager II -West Park I Neighborhood ($86,500 - $113,900)

Position Summary:

This position will be supporting the West Park I Neighborhood in Irvine with a total unit count of 1361. Leadership team of 3 including Sr. Service Manager II and 2 Service Manager II.

The Service Manager II oversees maintenance operations for communities of over 500 apartment homes and leads a maintenance team that performs service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

Key Responsibilities:

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring  accurate documentation in the appropriate operating platform.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 5 - 8 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 77lbs, Above waist lift - 45lbs, Push/pull (walking) - 118lbs force, Stooping/work bending over (sustained) - Occasional, Unilateral balance - Average of 20 seconds or more per leg.
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required
• After hours on-call support as needed        
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)