Senior Representative, Centralized Resident Services ($28.66)

Position Summary:

Support the Financial Services function of the Customer Resource Center (CRC). Specific responsibilities will be similar to the Application Support Administrator and Community Administrator.
 

Job Duties:

• Assist with organization of the new Financial Services function, including the rollout of new services and streamlining current services.
• Support apartment division by performing tasks currently performed by the sites as well the Application Support Team.
• *End User Support for operating computer system (OneSite) for CRC Financial Services.
• *Training operating computer system programs to CRC Financial Services Team.
• *Assist with creating documentation materials for CRC Financial Services.
• *Payments and Ledger Corrections
• *FAS/ FAS Refunds
• *Research
• Work directly with sites as necessary in a support/customer service manner; promotes positive, proactive resident relations by working to make the living experience of the highest quality.
• Perform other related duties as assigned.

Minimum Qualifications / Other Expectations:

• Strong organizational skills and detail-oriented.
• Self-starter, ability to work independently.
• Strong written and verbal communication skills, including excellent customer service skills.
• Flexible to change and able to work in team environment.
• Able to deal with some ambiguity at beginning of assignment. The Financial Services team is new and the specific functions of the team are still being determined.
• Demonstrate initiative and professionalism.
• Excellent customer service skills.
• College education preferred.