Senior Director, IT Infrastructure & Operations

Date:  Jul 21, 2022
Property:  101 INNOVATION (0008)

Irvine, CA, 92617

Division:  Innovation Technology (IT)
Req ID:  40356

Position Summary:

The Sr. Director of Infrastructure is responsible for the strategic planning, design, architecture and ongoing technical support of the IT infrastructure, primarily in the areas of networking and telephony. Data center and storage are secondary responsibility areas. The right candidate will possess a combination of very strong technical competencies, strong business acumen, excellent budgeting and planning skills and a proven track record leading high-performance teams. Attention to detail is critical. 

Job Duties:

  • Develop and effectively manage a 5-year planning budget for capital expenditures and an annual zero-based operational budget. 
  • Train and mentor team (on-site and offshore) to ensure the reliability, availability and security of our computing environment, while promoting individual technical skill growth and career development.
  • Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives. 
  • Participate in the Architecture Committee as an infrastructure subject matter expert. 
  • Build and maintain relationships with IT leaders and business executives to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
  • Work closely with the VP of Security (CISO) to ensure the security of our infrastructure.
  • Remain current with emerging technology and its applicability to our business. Conduct research and develop a culture of innovation and exploration. 
  • Oversee all networking and telephony cloud and on-premise computing systems. Ensure operational procedures (runbooks) are properly documented and maintained.
  • Ensure ongoing monitoring of systems and ensure service level agreements are maintained. Provide appropriate analytics. 
  • Ensure systems are backed-up or replicated and we are well prepared to recover systems following a disaster event. 
  • Interface with application teams to ensure application availability and data integrity.
  • Analyze infrastructure Service Desk ticket information and seek continuous improvement opportunities.
  • Take point on urgent and/or complex issues, ensuring appropriate actions are taken quickly and root cause is determined. Act as an escalation point for the infrastructure team.

Core Strengths:

  • Exceptional leadership skills; ability to develop and communicate an infrastructure vision that inspires and motivates staff.
  • Effective influencing and negotiating skills when working with vendors.
  • Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
  • Excellent technical problem solving skills to guide the team when complex issues arise.
  • Expertise in budget planning and financial management.
  • Deep understanding of current and emerging cloud-based technologies, including how other enterprises are employing them.
  • Success in leveraging traditional best practices, such as IT service management practices based on ITIL, as well as DevOps that are optimized for agility.
  • Demonstrated ability to develop and execute a strategic people plan, ensuring that employees are highly engaged and motivated.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the infrastructure team

Minimum Qualifications / Other Expectations:

  • Bachelor’s degree in computer science or information systems management, or equivalent experience.
  • 10+ years of infrastructure technology leadership, 15+ years of IT experience.
  • Experience with Ruckus, Palo Alto, RingCentral, Cisco and Contact Centers. Google (GCP and Google Workspace) experience preferred.
  • Extensive knowledge of running and maintaining cloud-based and hybrid services, as well as compute, storage, and databases.
  • Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments.
  • Extensive knowledge managing outsourced service providers.
  • Exceptional understanding of ITIL frameworks and lean principles.
  • Demonstrated experience in strategic planning, organization design, and development.
  • Experience in DevOps and DevSecOps; a proven track record of leading a team transformation.
  • Experience with creating and executing disaster recovery plans.
  • Experience with managing Carrier relationships and negotiating Carrier contracts.
  • Great problem solver and a high level of attention to detail.

About Us:
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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