Senior Director, Cloud Infrastructure

Position Summary:

The Sr. Director of Cloud Infrastructure is responsible for the planning, design, architecture and ongoing support of our on-prem and Cloud infrastructure. This includes the corporate data center, data center facilities, servers, storage, disaster recovery and system administration. It also includes the development and execution of a cloud migration strategy. 
The right candidates will possess a combination of very strong technical competencies, strong business acumen, excellent budgeting and planning skills and a proven track record leading high-performance teams. Attention to detail is critical.  
 

Job Duties:

• Develop and effectively manage a 5-year planning budget for capital expenditures and an annual zero-based operational budget. 
• Train and mentor team (on-site and offshore) to ensure the reliability, availability and security of our computing environment, while promoting individual growth and career development.
• Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives. 
• Participate in the Architecture Committee as an infrastructure subject matter expert. 
• Build and maintain relationships with IT leaders and business executives to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
• Work closely with the VP of Security (CISO) to ensure the security of our infrastructure.
• Remain current with emerging technology and its applicability to our business. Conduct research and develop a culture of innovation and exploration. 
• Oversee cloud and on-premise computing systems. Ensure operational procedures (runbooks) are properly documented and maintained.
• Ensure ongoing monitoring of systems and ensure service level agreements are maintained. Provide appropriate analytics. 
• Ensure systems are backed-up or replicated and we are well prepared to recover systems following a disaster event. 
• Interface with application teams to ensure application availability and data integrity.
• Analyze infrastructure Service Desk ticket information and seek continuous improvement opportunities.
• Take point on urgent or complex issues, ensuring appropriate actions are taken and root cause is determined. Act as an escalation point for the infrastructure team.

Minimum Qualifications / Other Expectations:

• Bachelor’s degree in computer science or information systems management, or equivalent experience.
• 10+ years of infrastructure technology leadership, 15+ years of IT experience.
• Experience with Ruckus, Google (GCP and G-Suite), Palo Alto, RingCentral, Cisco and Contact Centers.
• Extensive knowledge of running and maintaining cloud-based and hybrid services, as well as compute, storage, and databases.
• Proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments.
• Extensive knowledge managing outsourced service providers.
• Exceptional understanding of ITIL frameworks and lean principles.
• Demonstrated experience in strategic planning, organization design, and development.
• Experience in DevOps and DevSecOps; a proven track record of leading a team transformation.
• Experience with creating and executing disaster recovery plans.
• Experience with managing Carrier relationships and negotiating Carrier contracts.
• Great problem solver and a high level of attention to detail.
• Exceptional leadership skills; ability to develop and communicate an infrastructure vision that inspires and motivates staff.
• Effective influencing and negotiating skills when working with vendors.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Expertise in budget planning and financial management.
• Deep understanding of current and emerging cloud-based technologies, including how other enterprises are employing them.
• Success in leveraging traditional best practices, such as IT service management practices based on ITIL, as well as DevOps that are optimized for agility.
• Demonstrated ability to develop and execute a strategic people plan, ensuring that employees are highly engaged and motivated.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and business concepts to the infrastructure team.