Senior Business Analyst ($113,200 - $144,500)
Irvine, CA, 92617
Position Summary:
The role supports the Apartments Division's Salesforce Customer Relationship Management (CRM) system to enhance operational efficiency and customer engagement, with a focus on major roadmap projects. The individual acts as the functional expert for CRM applications and the main liaison between business divisions and technical IT resources.
Key Responsibilities:
- Analyzes complex business processes, defines customer/user requirements, manages the requirements lifecycle, and translates them into specific software requirements
- Designs and documents workflows, develops use cases and mock-ups, and produces required project documentation (process maps, system diagrams, business requirements, and gap analyses)
- Guides the solution through the SDLC testing process, designs test plans and scripts (including test cases) for User Acceptance Testing (UAT), and coordinates all phases of internal system release testing and UAT
- Serves as the liaison between business divisions and technical IT resources, effectively articulating tactical and strategic requirements to all stakeholders, and providing after-hours production support for critical needs
Preferred Education:
- Bachelor’s Degree in Business Administration, Computer Science or related field and/or equivalent experience
Preferred Experience:
- Minimum of 7 years of experience, at least 5 years as a CRM/Business Systems Analyst
- Sales/Service Cloud, Experience Cloud and Field Service Lightning, including configuration, best practices, and functional capabilities
Additional Requirements:
- Certifications: Salesforce Certified Administrator
Minimum Qualifications / Other Expectations:
Compensation:
Base Pay Range: $113,200.00 - $144,500.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.
Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Job Segment:
Real Estate, Relationship Manager, Retail Sales, Sales, Customer Service, Retail