Senior Assistant Manager ($31.83 - $40.53)

Position Summary:

The Senior Assistant Manager oversees the day to day operations of the operating unit and leads a team. This role mentors and develops the resident services team, promptly handles resident escalations, resolves customer questions and concerns, and upholds customer service standards.

Key Responsibilities:

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Oversees and ensures the timely completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)