Operational Technology Manager

Date:  Aug 17, 2022
Property:  111 INNOVATION (0010)

Irvine, CA, 92618

Division:  Office (Office)
Req ID:  40314

Position Summary:

The Product Manager, Operations is responsible for identifying business needs, defining user stories, and working with stakeholders on prioritizing technology projects and enhancements to operational platforms. They will ensure project teams and stakeholders stay aligned with divisional vision and goals, help drive product roadmaps, prioritize, and facilitate decisions related to the ROI of features. They will work and stay aligned with other divisional product managers in business and IMT to assure requests that have enterprise implications are understood and the best approach is determined.
This role will oversee day-to-day business system administration and support of Operations platforms and technologies and work closely with the business leads and the IT team on their continuous improvement and enhancement.  Activities include the following:

Job Duties:

  • Support existing operational technologies and platforms such as the operational work order system and the Technology Enablement team’s internal service desk platform
  • Seek out opportunities to increase productivity and efficiency and contain operational costs by enhancing and integrating existing platforms and technologies and recommending new ones as appropriate
  • Partner with cross-departmental stakeholders and committees from Operations, Engineering, Construction, and other groups to understand business needs and deliver solutions accordingly
  • Collaborate with members of the Office Properties Technology Enablement team and the IT organization to complete large technology projects, release enhancements, and provide ongoing support
  • Manage related product backlogs and release schedules
  • Report regularly to stakeholders to communicate status updates and share pertinent information
  • Partner with Communications and the learning organization on implementation and rollout activities of new features, major enhancements, and learning opportunities
  • Maintain expertise on operational platforms and technologies through continuous learning and attendance of applicable industry events

Minimum Qualifications / Other Expectations:

  • Bachelor's Degree required in IT or Business
  • 8 years experience working in technology and on technology projects, management-level experience preferred
  • Experience managing a team required
  • Product and change management experience preferred
  • Familiarity with both Agile and Waterfall project management methodologies preferred
  • Experience with operational and technology service platforms required, ServiceNow and Angus Anywhere are preferred 
  • Knowledgeable about commercial real estate operations (i.e.: leasing transactions, property management, building operations, etc.)

About Us:
Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations.

Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

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