Manager, Technical Training & Change Enablement ($113,000 - $146,400)

Position Summary:

This position plays a key role in ensuring the Office Division’s technology initiatives and in-place platforms meet business objectives by focusing on the people side of change. The primary responsibility will be to design and drive division-wide Organizational Change Management (OCM) and learning strategies that minimize friction and maximize engagement and adoption. This position will work to drive faster adoption, greater and more effective utilization, and higher proficiency in technology changes, leading directly to measurable business value.

Key Responsibilities:

• Serve as the change lead for all major technology initiatives, designing and executing actionable change management plans (including communication, training, and follow-up) to minimize user friction and maximize adoption
• Direct the end-to-end design, development, and implementation of comprehensive learning solutions for new technologies and capabilities, employee onboarding, and ongoing learning. This encompasses analyzing technical needs, developing role-specific curricula, and creating high-quality, scalable learning and performance support assets for core systems.
• Establish clear metrics (KPIs) and accountability for technology usage and proficiency. Track and report on change effectiveness, ensuring training translates into tangible business value and effective utilization
• Actively participate in the full IT project lifecycle, collaborating with project teams to embed change and learning activities into the overall project governance, timeline, and business process redesign
• Establish, manage, and empower a Technology Super User/Change Agent Network across the Office Division to ensure localized support, drive continuous reinforcement, and facilitate the collection of user feedback for system enhancements
• Continuously monitor the effectiveness and utilization of new tools and enhancements, using user feedback and system data to provide strategic suggestions for process improvement, system enhancements, and curriculum optimization

Additional Skills:

• Proven experience in applying a structured change management methodology to large-scale technology implementation projects
• Expertise in developing training content using a Learning Management System (LMS) and professional authoring tools (e.g., WalkMe, Articulate Rise/Storyline, Adobe Captivate)
• Familiarity with the implementation and adoption challenges of enterprise systems such as CRM (e.g., Salesforce), ERP, or other large-scale platforms
• Strong analytical skills with proven experience defining and reporting on Key Performance Indicators (KPIs) related to adoption, knowledge retention, and time-to-proficiency

Preferred Education:

• Bachelor's Degree (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 5 - 8 years of relevant work experience

Additional Requirements:

• Prosci or Certified Change Management Professional certifications preferred